1. Scope
This policy applies when no specific Cancellation & Refund Policy is stated for a particular Adventure Program at the time of booking.
2. Local Adventure Programs
a. Cancellation 10 days or more before the Adventure Program:
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Full refund,
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Less any non-refundable transaction fees, including payment gateway or bank transfer fees.
b. Cancellation less than 10 days and more than 5 days before the Adventure Program:
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Refund of 50% of the booking amount,
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Less transaction fees.
c. Cancellation less than 5 days before the Adventure Program:
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No refund.
3. International Adventure Programs
a. Cancellation 30 days or more before the Adventure Program:
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Full refund,
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Less non-refundable transaction fees.
b. Cancellation less than 30 days and more than 15 days before the Adventure Program:
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Refund of 50%.
c. Cancellation less than 15 days before the Adventure Program:
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No refund.
4. Refund Method & Processing
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Refunds shall be processed only through the same payment method used for the original transaction.
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Refund timing and processing depend on:
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The terms of the payment gateway used, and
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The issuing bank’s procedures.
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Lost Mountains is not responsible for delays caused by payment gateways or banks.
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Any disputes related to electronic payments or refunds are strictly between the Client and the payment gateway or bank.
5. Refunds Processed by Lost Mountains (Exception)
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Lost Mountains will process refunds only if payment was made via direct bank transfer to the official bank account of Al-Jibal Al-Mafqoudah Tourism Organization.
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Such refunds will be processed within 5 business days from approval.
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Refunds will not be processed by Lost Mountains if payment was made through a payment gateway.
6. General Provisions
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All bank and payment gateway fees are non-refundable.
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Cancellation periods are calculated in calendar days.
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No compensation beyond the scope of this policy shall be granted.
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Completing a booking constitutes full acceptance of this policy.
