Terms and Conditions

Introduction

Lost Mountains is a registered Saudi trademark owned by Al-Jibal Al-Mafqoudah Tourism Organization, registered under Commercial Registration No. 4030483601 and licensed by the Saudi Ministry of Tourism under License No. 73102364.
Lost Mountains operates in the field of adventure tourism and outdoor activities within and outside the Kingdom of Saudi Arabia.

By accessing lostmountains.sa, completing a booking, or participating in any Adventure Program, you acknowledge and fully agree to these Terms and Conditions without limitation or reservation.

1. Definitions

1. Lost Mountains / Platform / We: The organizer and operator of adventure programs.

2. Client: The individual who completes the booking and payment.

3. Primary Client: The individual responsible for the booking and all guests included therein.

4. Guests / Participants: All individuals registered under the booking.

5. Adventure Program: Any adventure, activity, or program organized by Lost Mountains.

6. Leader: The adventure leader or on-ground representative of Lost Mountains.

7. Agreement: These Terms and Conditions in their entirety.

2. Nature of Activities & Assumption of Risk

1. The Client acknowledges that Adventure Programs inherently involve potential risks, including but not limited to injury, falls, slips, fatigue, weather changes, environmental hazards, and natural risks.

2. Participation is voluntary and undertaken with full awareness of such risks.

3. No Adventure Program can be considered completely risk-free, regardless of safety measures implemented.

3. Medical Disclosure & Physical Fitness

1. The Client must fully and accurately disclose any medical condition relating to themselves or any guest, including but not limited to:

   • Heart or respiratory conditions

   • Chronic illnesses

   • Previous injuries or surgeries

   • Mental health conditions

   • Pregnancy

   • Altitude sickness

   • Obesity or weight incompatible with the activity

2. Failure to disclose or providing incorrect medical information grants Lost Mountains the right to:

   • Cancel the booking, or

   • Deny participation,
     without any obligation to refund or compensate.

3. The Adventure Leader may deny or stop participation at any time for safety reasons. Such decision is final.

4. Responsibility of the Primary Client

1. The Primary Client is legally responsible for:

   • Accuracy of all guest information

   • Medical disclosures

   • Compliance with all instructions and policies

2. Any violation by a guest is deemed a violation by the Primary Client.

5. Booking Confirmation

1. A booking is confirmed only once payment is successfully reflected in the payment gateway or Lost Mountains’ bank account.

2. Bank notifications or debit messages do not constitute confirmation.

3. Lost Mountains reserves the right to cancel or suspend any booking where payment is not successfully verified.

6. Payment Gateways

1. Payments are processed through independent third-party payment gateways.

2. Lost Mountains bears no responsibility for disputes, delays, or failures between the Client, the bank, or the payment gateway.

7. Program Schedule Changes

1. Adventure Programs may be modified in timing, routes, or activities due to weather, safety, or operational considerations.

2. Such changes do not entitle the Client to any compensation.

8. Modification or Cancellation of Activities During Execution

1. Lost Mountains may remove, add, or modify activities due to force majeure, weather conditions, safety concerns, or official instructions.

2. No refunds or compensation shall arise from such modifications.

9. Cancellation & Refund Policy

All bookings are subject to Lost Mountains’ applicable Cancellation and Refund Policy, whether specific to an Adventure Program or the general policy, and no claims contrary thereto shall be accepted.

10. Offers & Discounts

1. Discounts may not be combined under any circumstances.

2. Lost Mountains reserves the right to cancel any booking where multiple discounts were applied.

3. Discounts are not a guaranteed entitlement.

4. Discounts do not apply retroactively to confirmed bookings.

11. Conduct & Reviews

1. Publishing abusive, misleading, non-factual, or defamatory reviews is strictly prohibited.

2. Lost Mountains reserves the right to remove such content and pursue legal action if necessary.

12. Equipment Responsibility

The Client is fully responsible for any equipment, tents, or tools provided and shall compensate for any loss or damage.

13. Data Confidentiality

Lost Mountains is committed to protecting client data and may share information with competent authorities or service providers when required.

14. Intellectual Property

All content, trademarks, and materials are protected and may not be used without written authorization.

15. Disclaimer of Liability

Lost Mountains shall not be liable for injuries or damages resulting from natural risks, personal negligence, or failure to follow instructions, except in cases of proven gross negligence.

16. Governing Law & Jurisdiction

This Agreement is governed by the laws of the Kingdom of Saudi Arabia, and Saudi courts shall have exclusive jurisdiction.

Conclusion

By completing a booking or participating in any Adventure Program, the Client confirms having read, understood, and agreed to these Terms and Conditions in full.